Consumers, providers, and other healthcare advocates can call the CHAMP Helpline at 888-614-5400. The Helpline is a free and confidential resource available to all New Yorkers, regardless of insurance or uninsured status. Helpline hours are currently Monday through Friday, 9:00 am to 4:00 pm.
2. Know Your Insurance Rights for MH and SUD Care
Learn how to spot potential insurance violations and what steps to take if you believe an insurer is breaking the law.
a) Red Flags
b) Red Flags Companion Tool
WHAT IS CHAMP?
In 2018, New York State launched CHAMP, an ombudsman program, to help people overcome barriers to mental health (“MH”) and substance use disorder (“SUD”) care. With support from the Office of Mental Health and the Office of Alcoholism and Substance Abuse Services, CHAMP acts as a comprehensive resource for consumers, providers, and healthcare advocates. CHAMP provides education on individuals’ insurance rights and helps address some of the most common barriers to SUD and MH care, including insurance denials of MH and SUD treatment and improper prior authorizations.
The Legal Action Center is one of CHAMP’s five specialist organizations. In addition to conducting presentations about CHAMP, LAC offers relevant training (e.g. confidentiality of alcohol and drug treatment information, the federal Parity Act) and technical assistance to providers and organizations.
OTHER USEFUL RESOURCES
LAC’s Parity Advocacy: